When you install DNS on a Windows 2000 server and a full time Internet connection is not detected, in addition to the domain zone, a root zone (Dot zone) is also created.

When a root zone exists, you cannot configure forwarders or root hint servers.

To resolve the problem, follow the steps in tip 6019.

NOTE: If you cannot restart your server:

1. Open a CMD prompt.

2. Type net stop dns and press Enter.

3. Type net stop netlogon and press Enter.

4. Type net start netlogon and press Enter.

5. Type net start dns and press Enter.

NOTE: If the root hint server list is NOT created:

01. Open a CMD prompt.

02. Type net stop dns and press Enter.

03. Type copy %SystemRoot%\System32\Dns\Samples\Cache.dns %SystemRoot%\System32\Dns and press Enter.

04. Press Y when prompted and press Enter.

05. Open Active Directory Users and Computers.

06. Select Advanced Features from the View menu.

07. Expand System.

08. Expand MicrosoftDNS.

09. Right-click RootDNSServers and press Delete.

10. Press Yes when prompted to delete this object.

11. Press Yes when prompted to delete this object and the objects that it contains.

12. Exit the Active Directory Users and Computers snap-in.

13. Perform the steps in tip 6019.