Session 1: Troubleshooting Methodology

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Running Time: 56 minutes | This session will focus on the troubleshooting basics. Alan will cover troubleshooting rules, problem isolation, how to search for a solution, tips for dealing with technical support, Google search tips, and Event Viewer review. The troubleshooting concepts in this first session will serve as the foundation for the next two sessions.

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This video is part of the Network Troubleshooting for IT Professionals On Demand training.

For IT professionals, unforeseen technical problems crop up every day. Your job, as the IT professional, is to get systems back up and running quickly. Alan provides real-world examples to help you develop a systematic method for tracking down and fixing problems quickly.

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