A. This is an amazing fault and questions the testing performed. Basically after you installed Service Pack 1 for Internet Explorer 5 you receive an error
"Help requires Microsoft Internet Explorer 3.0 or greater. You can installed the latest version of IE from www.Microsoft.com"
The problem is that IE 5 SP1 sets the build in the registry of Windows 2000 using an incorrect format for the build number and so Office thinks IE is a VERY old build.
To correct perform the following:
- Start the registry editor (regedit.exe)
- Move to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
- Double click Build
- It will be "5.00.3103.1000". This is the wrong format, normal Internet Explorer 5 is 52920 so change the value of build to 52920.
- Click OK
- Office 2000 help is now OK
This is also fixed with Internet Explorer 5.5 which sets the value to "54134.0600".