Richard Hay

Senior Content Producer,
Penton Technology

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well in what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on this site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed in the Microsoft MVP Windows Expert-Consumer category each year on January 1st for seven consecutive awards in the program.

I host the Observed Tech PODCAST which is a weekly look at all things tech with a decidedly Microsoft angle however, all subjects are discussed including security, social media, hardware, software and anything tech-ish!

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology.

Resources: Microsoft 365 Documentation and Videos
Check out these resources to learn more about the latest subscription offering from Microsoft that includes Windows and Office 365.
White Paper: Office 365 and Fighting Phishing Attempts
In this white paper, Microsoft explains the methods they use within Office 365 to identify and deal with phishing attempts that arrive to users through the cloud based service.
Popular Utility CCleaner Compromised; Could Potentially Impact Upwards of 20 Million Users
It appears someone used a valid digital certificate to insert malicious code into an update for CCleaner, a Windows system utility and registry cleaner, that initiated the transfer of information from the users machine to a third party server.
Microsoft Unveils a Windows Insider Lab for Enterprises to Test Products and Services
Enterprise customers looking for an opportunity to test Windows 10 in an enterprise environment can now access the virtual company Olympia Corporation.
Microsoft Confirms that Ignite 2017 Will Proceed as Scheduled in Orlando
There was some concern over the last week that Microsoft Ignite might be impacted by the damage left behind by Hurricane Irma but the Redmond company has confirmed the annual IT Pro and developer conference will continue as planned.
Microsoft Launches Add-Ins for Outlook App on Android
Your productivity quotient when using Outlook on Android can get a boost now with the arrival of add-ins for the mobile app.
Microsoft Releases Windows 10 Fall Creators Update Fast Ring Build 16288 (PC) & 15250 (Mobile)
With less than one month until the scheduled release of the Fall Creators Update, Microsoft continues their stabilization and final code work on the next major feature update for Windows 10.
Learn About Blockchain basics from Microsoft's Mark Russinovich
This introduction to Blockchain is a great primer to understand a technology that is becoming more prevalent each day.
Microsoft's Approach to Keeping Your Data Safe in Azure Active Directory
As the move to the cloud continues to grow, many companies hesitate because of concerns about the security of their data in the service providers data centers. Microsoft explains their approach to data center security in a new blog post this week on the Enterprise Mobility and Security blog.
Windows Server Insider Preview Build Release Tracker (2017)
This gallery will track all of the releases for the Windows Server Insider Preview Program during the calendar year 2017.
Resources: Exploit Guard; Threat Mitigation; Cloud Privacy; User Identities; Office 365 Cheat Sheet
Catching you up on several resources from Microsoft that are targeted at IT Pros and System Admins.
WhitePaper: PIN Versus Password on Windows 10
Ever wonder about the pros and cons related to using a PIN instead of a password on your Windows 10 devices? This document from Microsoft will help you better understand this comparison.
Microsoft Begins Testing Office 365 Availability in Windows Store Beyond Windows 10 S
After announcing Windows Store versions of their flagship Office 365 software earlier this year for Windows 10 S, Microsoft is now expanding the testing for this delivery method to other versions of Windows 10.
Microsoft - Windows 10 Fall Creators Update Arrives Worldwide on 17 October 2017
The fourth major feature update to Windows 10, which has been code named Redstone 3, will become available to users on 17 October 2017.
Microsoft Releases Final Security Baseline Recommendations for Windows 10 Creators Update
This is a package of documents that help you establish Group Policies for your systems running the Windows 10 Creators Update at Microsoft's baseline security status recommendations.
IT Pro Today PODCAST - Episode 4
July 26, 2017

Darold - thanks for listening to the podcast and we appreciate the feedback as well. We are looking forward to continuing to expand our subjects for both round table and...

Moving back to Windows Phone 8.1
July 10, 2017

What device are you trying to upgrade? The number of handsets that are supported for Windows 10 is down to about 13 now.

Official Windows 10 S & Office Apps Frequently Asked Questions from Microsoft Support
June 27, 2017

Surface Laptop is full desktop Windows 10 S (with the App Store only restriction) - it does not need Continuum support as it has a Mini DisplayPort and can use an external...

Windows 10 Redstone 3: Automatic Checkpoints for Virtual Machines
May 15, 2017

I certainly would not run it on a production machine however, not a bad idea to run on a secondary machine for testing.

Rediscovering Windows Libraries for Users and Admins
March 31, 2017

If you are using your MS Account then your BitLocker recovery keys are stored on OneDrive here:

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