Richard Hay

Senior Content Producer,
Penton Technology

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well in what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on this site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed in the Microsoft MVP Windows Expert-Consumer category each year on January 1st for seven consecutive awards in the program.

I host the Observed Tech PODCAST which is a weekly look at all things tech with a decidedly Microsoft angle however, all subjects are discussed including security, social media, hardware, software and anything tech-ish!

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology.

Can Facebook Workplace Compete Against Microsoft Teams, Google G Suite, and Slack?
The team collaboration scene is quite crowded and now Facebook announces new integration's with Microsoft Office to entice users to their WorkPlace offering.
Microsoft Migrates Windows 10 Technical Documentation to their new Docs Portal
In order to provide a more responsive experience across various screen sizes, Microsoft is slowly migrating content from their TechNet Library site.
Control Visibility of Windows Settings Pages in the Windows 10 Creators Update
Microsoft is now providing a new Group Policy in the latest feature update for Windows 10 that gives you control over what settings pages appear inside the Windows Settings app.
Microsoft Tweaks Windows Update Packages to Provide Organizations More Flexibility
By splitting out security and non-security updates for Patch Tuesday, Microsoft gives admins more options for deploying these monthly fixes for Windows and other Microsoft software.
Learn All About Windows 10 Device Guard on the Microsoft Virtual Academy
Learn how Windows 10 Device Guard can improve your Enterprise security posture by preventing them from running untrusted software.
Microsoft launches IoT Central to Simplify Internet of Things Management
This new SaaS portal will provide customers the means to more easily implement an IoT based digital transformation in their companies.
Microsoft Aligns Office 365 and Windows 10 Support Cycles, Feature Update Releases
Microsoft has announced their plans for supporting Windows 10 and Office 365 moving forward in this new "as a service" world.
Windows 10 Redstone 3: Automatic Checkpoints for Virtual Machines
As development of the next major update to Windows 10 gets underway, Microsoft is continuing to add capabilities to Hyper-V in addition to a few new features that were added in the Creators Update.
Resource: Office 365 ProPlus Deployment Guide from Microsoft
Planning any kind of deployment takes a lot of information so that an informed decision can be made about how to prepare and move forward. Even companies that are just evaluating a service can learn a lot from the deployment options and guidelines.
Webinar: What's New in the Windows 10 Creators Update for IT Pros
Learn all about the Windows 10 Creators Update from the perspective of IT Pros by the folks who know it best at Microsoft.
Using the Azure Total Cost of Ownership (TCO) Tool for a Cloud Migration Assessment
This online tool can help you take a serious look at what cost benefits your organization could see with a shift to either full or hybrid cloud solutions to replace on-premises equipment.
Hands On with the new Security Update Guide 1
This month Microsoft made the full transition to the new Security Update Guide and many users have found the new repository of all things security patch related quite challenging.
Windows 10 Version 1507 Servicing Scheduled to End on 09 May 2017
Microsoft has now decided that support, known as Servicing in the Windows as a Service era, for the original release of Windows 10 will end on 09 May 2017 - next month's Patch Tuesday.
Windows 10 Creators Update Administrative Templates Package Available for Download
Microsoft has updated their collection of Group Policy Administrative Templates for the Windows 10 Creators Update.
Resource: Get Free Training on Microsoft Cloud Technologies
Microsoft has an extensive hands-on lab that is a combination of virtual classes and self-paced labs that can help you learn all about their Microsoft Azure cloud services.
Rediscovering Windows Libraries for Users and Admins
March 31, 2017

If you are using your MS Account then your BitLocker recovery keys are stored on OneDrive here:

Resource: IT Operations On-Demand Webinar from Microsoft
March 28, 2017

Worked for me just now...

Locating Your Microsoft Surface BitLocker Recovery Key
March 13, 2017

I removed your code for security purposes but you look up your Recovery Key here -

Microsoft's Massively Open Online Courses will help you become well versed in the Azure Cloud
March 7, 2017

I just tried with MS Edge and it goes to the website as expected. So maybe try a different browser.

Hyper-V Master Class

Hyper-V Master Class with John Savill
Live Online Training: Thursdays, April 27th to May 18th
Register by April 20th and Save 20%!

John Savill provides 12 hours of detailed instruction covering all the key aspects of a Hyper-V based virtualization environment covering both capabilities in Windows Server 2012 R2 and Windows Server 2016. John will walk attendees through resource allocation and architecture, storage, networking (including Network Virtualization), clustering, migration technologies, replication, private cloud, session virtualization, migration from other technologies, integration with Microsoft Azure, and more. At the end of this class, attendees will be able to architect and manage an enterprise-level Hyper-V environment.


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