Richard Hay

Sr. Contributing Editor,
Penton Technology

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well in what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on this site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed in the Microsoft MVP Windows Expert-Consumer category each year on January 1st for seven consecutive awards in the program.

I host the Observed Tech PODCAST which is a weekly look at all things tech with a decidedly Microsoft angle however, all subjects are discussed including security, social media, hardware, software and anything tech-ish!

I began contributing to Penton Technology websites in January 2015.

Rediscovering Windows Libraries for Users and Admins
Libraries have been available ever since Windows 7 was released and they continue to offer a lot of flexibility for users themselves and include tools for admins to control and configure them.
Microsoft Expands Office 365 Profiles; Shows the Value in the First Release Program
People are key to any organization and the easier it is to find them and their contributions will improve efficiency across the enterprise or company.
Microsoft Tweaks Simplified Servicing Packages for Older Versions of Windows
Microsoft has made a change to the new streamlined update process for older versions of Windows.
Learn more about DevOps with these resources from Microsoft
Ready to learn more about DevOps? Check out Microsoft's approach to the new method of agility in their software services business.
Microsoft's Shifts from Security Bulletins to the Security Update Guide
Microsoft is shifting the way the company distributes security and notifies customers about security related issues with the companies software portfolio.
Microsoft Teams Test Drive Sessions
If you want to get a quick introduction to the new Microsoft Teams service in Office 365 you can join one of Microsoft's upcoming online test drive sessions.
Microsoft Plans to Consolidate Windows Update History for Older Versions of Windows in April
After moving older versions of Windows to a cumulative style series of updates like those received by Windows 10 last fall, Microsoft now plans to also duplicate the update history page for these older operating systems.
Microsoft Teams Reaches General Availability Around the Globe for Office 365 Commercial Subscribers
Microsoft Teams is Microsoft's new Chat Workspace that helps teams connect on several levels to get their work accomplished.
Try out new features in the Windows Defender ATP Service with a Creators Update Trial
One area that is getting a lot of attention in the upcoming Creators Update feature upgrade is added security and for Office 365 subscribers that means an improved Windows Defender Advanced Threat Protection service.
Survey: IT Decision Makers Talk Windows 10, Mobility, and Security
A survey shows that Windows 10 migration is under consideration by many companies throughout the world along with many other IT considerations.
Google Wants to Address Your Team Communication Needs with Hangouts Meet and Chat
The team communications space just got one more player as Google introduces their new team collaboration tool.
Microsoft Teams Will Hit General Availability on 14 March 2017; Launch Webcast Planned
Microsoft will formally make their new Microsoft Teams collaboration service available on 14 March 2017 and will provide a launch webcast to highlight the launch related updates for the Office 365 service.
Checking the Operational Status of Microsoft Services
Microsoft provides several service status pages to help communicate the up, down, or reduced status state of their online services.
Resource: New Basic Training Video Collection for Microsoft Office
Microsoft has unveiled a new collection of videos that can be used to train end users on several aspects of the basic functionality in their Office suite of software.
Office 365 Health Dashboard Now Available to All Site Administrators
After more than five months in preview mode, Microsoft has now pushed the new Office 365 Admin Health Dashboard to all site admins.
Locating Your Microsoft Surface BitLocker Recovery Key
March 13, 2017

I removed your code for security purposes but you look up your Recovery Key here -

Microsoft's Massively Open Online Courses will help you become well versed in the Azure Cloud
March 7, 2017

I just tried with MS Edge and it goes to the website as expected. So maybe try a different browser.

Q: I entered the BitLocker recovery key on my computer as the boot information changed, powered off, and turned on my machine again, and it’s still prompting for the recovery key. What do I do?
November 18, 2016

You can use this support article to find the link to retrieve your BitLocker keys for that device.

Microsoft Ignite: Microsoft Reveals the Location for Ignite 2017
September 30, 2016

Ahh man "your" right! Bitten by the you're bug again! Noted and Fixed - thanks!

Hyper-V Master Class

Hyper-V Master Class with John Savill
Live Online Training: Thursdays, April 27th to May 18th
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John Savill provides 12 hours of detailed instruction covering all the key aspects of a Hyper-V based virtualization environment covering both capabilities in Windows Server 2012 R2 and Windows Server 2016. John will walk attendees through resource allocation and architecture, storage, networking (including Network Virtualization), clustering, migration technologies, replication, private cloud, session virtualization, migration from other technologies, integration with Microsoft Azure, and more. At the end of this class, attendees will be able to architect and manage an enterprise-level Hyper-V environment.


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