A. After you install BackOffice Server (BOS) 4.5 on a Windows 2000 Server, NT Workstation or Server clients running Microsoft Internet Explorer (IE) 4.0 might have difficulty uploading their photographs to the intranet site. When a client gains access to the \[servername\]/inetkit site, the required ActiveX controls aren't downloaded, and the system doesn't prompt the user to download them. The Upload Photo link, which typically appears as a folder, isn't present.

This problem occurs because the appropriate entry for IE 4.0 clients isn't present in the browscap.ini file on the Win2K-based server. Without this entry, the system doesn't prompt users to download the required ActiveX controls. To resolve this problem, perform the following steps:

  1. On the server, use Notepad to open the \%SystemRoot%\System32\Inetsrv\Browscap.ini file.
  2. Add the following statements to this file:

    \[Mozilla/4.0 (compatible; MSIE 4.01; Windows NT)\]<br>
    parent=IE 4.0<br>
    platform=WinNT<br>
    beta=False<br>
    crawler=False<br>

  3. Save the file, then close it.
  4. Return to the client computer, quit IE, then try to gain access to the page again. The system should either download the ActiveX controls or prompt you to download them.