A. Microsoft has received many reports of problems that occur during installations of Windows Messenger 5.0 and later. To solve the problem you describe, perform these steps:
- Open the \winsxs folder (Start, Run, winsxs).
- Delete the folder named \x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf1df_126.96.36.199_
or a file similar to this name.
- Restart the installation; the problem should be solved.