Mass Deploying “iThings”

The term smartphone doesn’t mean the same thing it did just a few years ago. In the past, a phone that was smart could send and receive email, help you manage your appointments or tasks, and perhaps provide some basic applications, such as a calculator or games. Now, smartphones can be a complete OS platform, ready to complete any task that you program it to run. Many times, using the phone is an afterthought, as there are literally tens of thousands of applications (many of which are free) that can be installed on smartphones.

IT professionals need to start thinking about how these mini-computer platforms can help them do their jobs and better serve their customers. This “ah ha” moment came to me recently when my employer, Eastern Washington University, purchased 20 Apple iPod touch devices for my staff. An iPod touch is basically an iPhone, minus the cellular capability. For less than $230 a piece (and no recurring monthly charges), each technician received a tool that had wireless capability, could send and receive email, and had easy Internet browsing for researching problems. But that’s just the start. We added a free Cisco Systems application named Cisco Mobile 8.1 that turns iPods, iPhones, and iPads—aka “iThings”—into VoIP phones (with the proper backend support). We also added a free application that lets us access tickets from the university’s help desk tool, Web Help Desk. Finally, we added Text Now, a free texting application that the Web Help Desk uses to alert technicians when they have a high priority ticket in the queue. In a nutshell, we created a very powerful tool for very little money, thanks to one of my top technicians, Kerwin, who came with the idea. His forward thinking has saved the university thousands of dollars.

Just like deploying multiple PCs, deploying multiple iThings requires some additional planning and steps. Mass deployments can be broken down into three stages:

1. Activation
2. Application deployment
3. Configuration

If you have a lot of devices (e.g., 100) to deploy, you might want to dedicate a computer (PC or Mac) for each stage. It can be helpful to place each computer on a large table. The devices can then be passed from one table to the next in an assembly-line fashion.

For 10 or 20 devices, you might want to use just one computer. You’ll have to decide which method will be the most efficient for your environment.

 

Stage 1: Activation

Before you begin activating the iThings, I recommend that you turn them on all at once. This will save you time because you won’t have to wait for each one to boot up.

To activate each iThing, you need to connect it to a computer that’s running iTunes, which you can download at www.apple.com/itunes. The activation is much easier and faster if iTunes is in activation-only mode. To enable this mode on a Windows computer, follow these steps:

1. Use Task Manager to verify that iTunes isn’t running. If iTunes isn’t completely shut down, the command given in step 2 won’t work.
2. Open a command prompt window and run the command

Although this command wraps here, you'd enter it all on one line. The same holds true for the other commands that wrap.

Here are the steps to enable the activation-only mode on a Mac OS X computer:

1. Use Activity Monitor to make sure iTunes isn’t running.
2. Open Terminal and run the command

After iTunes is in activation-only mode, connect the first iThing to the computer. A message will appear noting that iTunes doesn’t support syncing, as Figure 1 shows. This message appears because you turned off syncing when you enabled the activation-only mode. Click OK.

Figure 1: Warning message that pops up during activation

If everything is working correctly, the iThing should activate immediately. (There’s no wizard to go through.) When you see a message like that in Figure 2, you can disconnect the device.

Figure 2: Message noting a successful activation

Repeat this procedure for the remaining iThings. After all the devices are activated, proceed to stage 2.