When you attempt to view a sent or received fax in Windows XP, the Fax Console cannot open the fax. You may receive an error message that is similar to one of the following:

The fax document cannot be displayed because your operating system does not have a default viewer for fax documents (.tif files).


The fax preview cannot be displayed.

Additionally, another program may start. It may or may not open the fax.

This behavior may occur if a user, or another program, has changed the file association for .tif files.

To resolve this issue, you must re-associate .tif files with Windows Picture and Fax Viewer by running fixtif.bat, shutting down and restarting your computer.

fixtif.bat contains:

<font size="1">
@echo off
setlocal
set out="%TEMP%\FixTif_%RANDOM%.TMP"
@echo Windows Registry Editor Version 5.00>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\.tif\]>>%out%
@echo "Content Type"="image/tiff">>%out%
@echo "PerceivedType"="image">>%out%
@echo @="TIFImage.Document">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\.tif\OpenWithProgids\]>>%out%
@echo "TIFImage.Document"=hex(0):>>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\.tif\PersistentHandler\]>>%out%
@echo @="\{6BE013B5-DCAB-11d2-B1D7-00C04F6893F2\}">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\]>>%out%
@echo "EditFlags"=dword:00010000>>%out%
@echo "FriendlyTypeName"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,\>>%out%
@echo   00,6f,00,6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,\>>%out%
@echo   32,00,5c,00,73,00,68,00,69,00,6d,00,67,00,76,00,77,00,2e,00,64,00,6c,00,6c,\>>%out%
@echo   00,2c,00,2d,00,33,00,30,00,36,00,00,00>>%out%
@echo "ImageOptionFlags"=dword:00000000>>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\DefaultIcon\]>>%out%
@echo @="shimgvw.dll,4">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\shell\open\]>>%out%
@echo "MuiVerb"="@shimgvw.dll,-550">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\shell\open\command\]>>%out%
@echo @="rundll32.exe C:\\WINDOWS\\System32\\shimgvw.dll,ImageView_Fullscreen %%1">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\shell\open\DropTarget\]>>%out%
@echo "Clsid"="\{E84FDA7C-1D6A-45F6-B725-CB260C236066\}">>%out%
@echo.>>%out%
@echo \[HKEY_CLASSES_ROOT\TIFImage.Document\shell\printto\command\]>>%out%
@echo @="rundll32.exe C:\\WINDOWS\\System32\\shimgvw.dll,ImageView_PrintTo /pt \"%%1\" \"%%2\" \"%%3\" \"%%4\"">>%out%
@echo.>>%out%
@echo.>>%out%
regedit /s  %out%
del /q %out%
endlocal</font>