When you open Control Panel in Windows XP SP2, you occasionally receive an error that is similar to:

An error occurred while Windows was working with the Control Panel file C:\windows\system32\netsetup.cpl

This error can occur if the Visual IP InSight program from Visual Networks is installed.

To workaround this issue, you can do any of the following:

<font size="+1"><b>Disable IPMon32.exe</b>:</font>

  1. <b>Start / Run / msconfig / OK</b>
  2. Select the <b>StartUp</b> tab.

  3. Clear the <b>Startup Item</b> box for <b>IPMon32.exe</b> and press <b>OK</b>.

  4. Shutdown and restart Windows XP.

<font size="+1"><b>Uninstall Visual IP InSight</b>:</font>

  1. <b>Start / Run / appwiz.cpl / OK</b>

  2. Select <b>Visual IP InSight</b> and press <b>Remove</b>.

  3. Press <b>Yes</b> to confirm the deletion.
NOTE: See the Visual Networks Web site at http://www.visualnetworks.com/products/ip_insight/index.html.