When you access the Network and Dial-up Connections folder in Windows 2000, you experience any of the following:

- Only the Dial-up to the Internet and Accept Incoming connections options are available in the Make New Connection Wizard.

- You cannot open Propertiew when right-clicking a connection.

Any of the following will cause these symptoms:

- In addition to having the %SystemRoot%\System32\Rasapi32.dll library, some program had installed a copy of Rasapi32.dll in %SystemRoot% or on your desktop.

- The Telephony service is stopped.

- The Remote Access Connection Manager service is stopped.

- Your user profile has become corrupted.

To resolve this issue:

1. Remove any copies of theRasapi32.dll library that are NOT located at %SystemRoot%\System32.

2. If the problem persists, Open a CMD prompt.

3. Type net start telephony and press Enter.

4. If the problem persists, type net start rasman and press Enter.

5. If the problem persists, and the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\Next key exists, use Regedit to Export the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\Next key. Then delete the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\Next key.

NOTE: If the Next sub-key exists in the default user profile, delete it.