When you attempt to Hotsync a Palm m500-series handheld device with Windows XP, the Hotsync may NOT start, or it may only partially complete.
When you insert the Palm m500-series handheld device into the cradle, any static electricity discharge will cause the above problems.
To resolve this issue, contact Palm about a fix.
As of this writing, Palm can be contacted at:
Palm, Inc. Corporate Headquarters
5470 Great America Pkwy
Santa Clara, CA USA 95052
Support Phone: (847) 262-7256
Main Phone: (408) 326-9000
FAX: (408) 326-5009
World Wide Web: http://www.palm.com/about/contacts.html