Microsoft Knowledge Base Article 871146 contains the following summary and introduction:

SUMMARY

This article describes the steps that you can use to troubleshoot printing problems in Microsoft Windows 2000 when you are using Microsoft Office products and covers the following topics:
                              • General troubleshooting information                               • How to troubleshoot printing problems                               • How to troubleshoot physical problems                               • How to troubleshoot communication problems                               • How to troubleshoot Windows 2000 printing                               • How to troubleshoot common printing problems                               • Additional troubleshooting steps for printers that are connected to a network

INTRODUCTION

This article describes how to troubleshoot printing problems in Microsoft Windows 2000 when you are using Microsoft Office products.