Customer Relationship Management Software
Readers recognized Remedy with the first of two Readers' Choice awards by designating Remedy Customer Support as Best Customer Relationship Management Software.
Document Management/Imaging Software
Microsoft SharePoint Portal Server defeated 11 contenders to win Best Document Management/Imaging Software. Readers who voted for the product praised its easy integration with Microsoft applications and its Web interface.
Enterprise Resource Planning Software
Readers complimented ACCPAC International's ACCPAC Advantage Series when they voted it Best Enterprise Resource Planning Software.
ACCPAC International's ACCPAC Advantage Series beat Icode's Everest, Epicor eFinancials, and other products to take its second Readers' Choice award in the Best Business Applications category, this time for Best Financial Application.
Help Desk Software
Remedy secured its second win in the Best Business Applications category when Remedy Help Desk topped HP OpenView Service Desk, its closest competitor, by 40 votes.