A: Many Citrix environments are configured similarly, so they occasionally share the same problems. For this reason, it can be useful to know what problems are surfacing the most across the technical support calls received by Citrix. Citrix publishes on occasional months a top ten list of technical articles from its knowledgebase, with the most recent update announced in March, 2011. For this release, the following technical articles made the top ten:

CTX101644 Seamless Configuration Settings

CTX711855 Common SSL Error Messages, and Respective Cause and Resolution

CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)

CTX238200 Troubleshooting Client Drive Mapping

CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address ... Protocol Driver Error

CTX114501 Supported Databases for Citrix Products

CTX101810 Communication Ports Used By Citrix Technologies

CTX116603 How to Convert VMware Virtual Machines to XenServer Virtual Machines

CTX677542 Advanced Concepts - Farm Maintenance

CTX089874 Troubleshooting and Explaining the Citrix Universal Print Driver

Any of these articles can be found online at http://support.citrix.com. Citrix’s published list also includes top ten lists for white papers, hotfixes, presentations, and tools. The current list can be found here.