Printer problems are generally caused by a document that has a problem or by the print spooler failing. It can sometimes be difficult to determine if the problem is a document or the shared printer as a whole. Your first attempt at troubleshooting should be to deal with the document. If that fails to solve the problem, you should look at the shared printer. To troubleshoot printer problems, do the following:

  1. If a document has failed, first try to restart the job.
  2. If restarting the document doesn’t work, attempt to delete the document from the queue.
  3. If you’re unable to delete the document from the queue or unable to restart the job, you’ll need to restart the spooler service. The quickest way to do this is to open the Print Spooler service on the Print Server using the Services console. Rightclick the Print Spooler and select Restart.