When you right-click, performance is very slow, or the behavior is abnormal.
Abnormal right-click behavior may include, but is not limited to:
- The context menu takes a long time to display.
- Nothing happens when you select multiple files to open or print.
- When you right-click a folder on the Start menu and select Open or Explore, nothing happens. - When you choose Properties of a folder, nothing happens.
- You receive Windows Explorer has encountered a problem and needs to close.
- When you empty the Recycle Bin from Common Tasks, Quick Finder opens.
This behavior can be the result of a bad shell extension, a context handler that adds commands to the context menu.
To troubleshoot this behavior:
2. Disable all third-party shell extensions.
3. Enable the shell extensions that you disabled in step 2, one at a time, until you locate the culprit.
NOTE: Shexview.exe doesn't enumerate shell extensions from HKEY_CLASSES_ROOT/Directory/Background/Shellex/ContextMenuHandlers. A new install of Windows XP configures the New handler at this location. If you find additional sub-keys, these extension may be the culprit. Video adapter software may add sub-keys to this location, like Intel® 82865G Graphics Controller, Removing the custom desktop right click context menu.