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1. Note to Our Readers

2. Commentary: Looking at Enterprise Deployments of Windows XP SP2 and SharePoint Technologies

3. Hot Off the Press
- XP Reloaded, Phase 2: XP MCE 2005, Media Center Extenders, and More

4. Networking Perspectives
- The Blended Threat

5. Resources
- Featured Thread: Need Some ISA Configuration Help
- Tip: Why can't clients view a Web site that I'm hosting on a system that has Windows XP Service Pack 2 (SP2) installed?

6. New and Improved
- Scan and Repair Your Registry
- Retrieve Logons and Passwords
- Tell Us About a Hot Product and Get a T-Shirt!

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Dear READER,

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Best regards, Karen Forster

==== 1. Commentary: Looking at Enterprise Deployments of Windows XP SP2 and SharePoint Technologies ====
by Paul Thurrott, News Editor, thurrott@windowsitpro.com

Last month, I discussed several topics in my commentary, "A Collection of IT Tidbits" (see the first URL below), and asked readers to provide feedback about their experiences rolling out or evaluating Windows XP Service Pack 2 (SP2) as well as SharePoint Portal Server (SPS) and Windows SharePoint Services (WSS), which provide Windows Server-based collaborative environments for Microsoft Office users. As always, Windows IT Pro UPDATE readers provided a wealth of valuable feedback. Here's what you had to say.

XP SP2 Rollout: What's the Delay?

Almost 2 months after Microsoft started distributing XP SP2, a startling number of enterprises have still not rolled out XP's most significant update. Part of the reason, of course, is that most businesses need to test updates carefully, and Microsoft has done such an effective job of communicating how important XP SP2 is that these companies have held off even longer than usual out of fear that upgrading will cause massive problems. That said, many readers who've tested or deployed SP2 were surprised at how seamless the transition was, with few problems reported. Here are some of the most common reasons readers have delayed deploying SP2:

- Application incompatibilities. A lot of readers pointed to incompatibilities between SP2 and both commercial and inhouse software applications. A typical example is antivirus software. One reader noted that Symantec only belatedly offered SP2-compatible patches to its corporate antivirus package and did so for only the latest version (although I can say from experience that the previous software version works fine with SP2, but you need to turn off the Security Center's nag alert on nonmanaged machines).

Some of these applications, of course, are mission-critical and thus arguably even more important to the organizations than SP2. I heard from representatives of several governmental organizations that haven't deployed SP2 for this exact reason, and although they're trying to figure out how to roll out SP2 without disrupting users' work, the process is time-consuming and they believe they have more pressing concerns.

In some cases, the cost of application incompatibilities plays a role. "SP2 is incompatible with our phone system desktop client," one reader noted. "Of course, our desktop client is a release behind, so we need to upgrade our phone server (estimated \[at\] $10,000) to run the new client. Unfortunately, the new client won't run on Windows 98, so we will need to upgrade about 25 machines to run XP (estimated at $25,000). Total cost of our 'free' SP2 rollout: about $35,000."

- Training concerns. Because SP2 changes user-available settings so dramatically in some cases (e.g., Microsoft Internet Explorer's--IE's--pop-up blocking or the new always-on Windows Firewall with its confusing network access warnings), many readers noted that their organizations are waiting until they can figure out how to deploy the product in a way that will incur the lowest number of Help desk calls.

- Fear, uncertainty, doubt (FUD). Sensational news reports haven't helped SP2. Some readers noted that fear-inducing news reports or even anecdotal reports from vendors have convinced them to hold off on deploying SP2. I've even heard from consultants who were unwilling to give the nod to SP2 for their clients until they've had a chance to test it more thoroughly. That's too bad, because evidence suggests that SP2 is a high-quality and stable upgrade for most users.

Many Had No Problems

Many readers deployed SP2 and experienced no problems whatsoever. "We rolled SP2 out using Microsoft Systems Management Server for 130 users," a reader at a state university in California noted. "We then used Group Policy to turn off the XP firewall. \[We had no\] problems, \[no\] complaints, \[and no\] people even noticed. And, having it rolled out meant that we avoided a couple of worms that hit the rest of the Coincidentally, I'll be hosting a Web seminar about SP2 today at noon EST that will discuss the features in this release and why I believe that enterprises should roll out this critical update as soon as possible. For more information, see the Windows IT Pro Events Central Web site (see the second URL below).

SharePoint Users: a Fiercely Loyal Minority

Most of the readers who responded to my SharePoint query were as confused about this set of technologies as I am, which suggests that Microsoft has a long way to go to communicate how effective these products can be. But SharePoint users were almost unanimously loyal to the technology, describing how it has transformed the ways in which employees can work together despite being physically distant. Several lauded the low costs as well. "\[We have\] been able to get large groups of people from different departments (and even different countries around the world) to work together on larger problems," one reader said. "It's been most useful when lots of people need to be able to work on the same documents. The previous method of emailing documents got very cumbersome as the number of collaborating people increased beyond two. It's also quite empowering that SharePoint makes it much easier for office workers to control their own Web site permissions using simple Web forms. Windows SharePoint Services in particular has such a low cost that it's very easy to get a good ROI if you have even a small number of people (12+) working together."

SharePoint provides many benefits over standard email- or FTP-based file sharing, and several readers pointed to the ability to always have a readily available "current version" of any shared document. "We are not faced with the evil situation of having everyone working on separate \[versions of a\] document and then trying to merge the lot," one reader wrote. And the cross-geography sharing features of these products can often be awe-inspiring. "The system California uses ... is based on SharePoint Portal Server," a reader wrote. "This system allows us to share documents (of any type) between state agencies and all 58 counties within California during health emergencies of any type."

As several readers noted, SharePoint is a "sleeper" or "hidden" technology that has transformed those organizations lucky enough to have a SharePoint enthusiast onboard. "With WSS, rank and file office users can put files, text, schedules, etc., up on a Web site directly from their browser or via the Office integration," one respondent wrote. "If they need to rearrange the site, they can create their own libraries or sub-sites without calling IT. The breakthrough in my experience is that WSS is simple enough for normal mortals to actually figure out how to manage their own Web sites after a short demo."

Addendum to XP SP2 DEP information

Last week, I discussed the data execution prevention (DEP) feature in SP2 and described how it's more effective under 64-bit versions of SP2 running on x64 hardware platforms. That's because both AMD64- and Intel Extended Memory 64 Technology (EM64T) -based platforms support the technology in hardware, making the protection feature more resilient and reliable. David A. Solomon, the coauthor of "Inside Windows 2000" (Microsoft Press, 2000) and the upcoming "Microsoft Windows Internals, Fourth Edition: Windows Server 2003, Windows XP, and Windows 2000" (Microsoft Press, 2004), wrote to remind me that even 32-bit versions of SP2 feature the more resilient hardware/software DEP solution when running on x64, and he's right. So you don't have to get XP Professional x64 Edition to take advantage of this feature on x64 systems--you just need to upgrade to SP2. Most 32-bit hardware, however, doesn't support this solution, although Intel just last week released a new version of its 32-bit Pentium 4 chip that does support Execute Disable, the feature that enables hardware-based DEP protection. Soon, only legacy 32-bit systems will be not fully protected by DEP.

Resources

"A Collection of IT Tidbits"
http://www.windowsitpro.com/Windows/article/articleid/43935/43935.html

Windows IT Pro Events Central
http://www.winnetmag.com/events

==========

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==== 2. Hot Off the Press ====
by Paul Thurrott, thurrott@windowsitpro.com

XP Reloaded, Phase 2: XP MCE 2005, Media Center Extenders, and More
Microsoft will unleash the second wave of its XP Reloaded campaign today with the launch of new multimedia products such as Media Center PCs based on Windows XP Media Center Edition (XP MCE) 2005 and Media Center Extender devices from a variety of hardware partners. The company will kick off the second phase of XP Reloaded with a gala event, the Digital Entertainment Anywhere Launch Event, which will be held in Hollywood, California. To read the entire article, visit the following URL:
http://www.windowsitpro.com/article/articleid/44197/44197.html

==== 3. Networking Perspectives ====
by Alan Sugano, asugano@adscon.com

Editor's note: Windows IT Pro subscribers, join Alan Sugano on Wednesday, October 13, at noon EST to chat about his hacking discovery and recovery tips. Bookmark the following URL and join him on Wednesday with your questions and discussion topics:
http://www.windowsitpro.com/article/articleid/44052/44052.html

The Blended Threat
A client recently had a laptop that was infected with a virus and lots of spyware. The company cleaned the laptop and gave it back to the user. A few days later, the client called to tell me that Internet access was down at one of its remote locations. I went to the remote site to troubleshoot the Internet connection. The firewall was getting bombarded with so many packets that the firewall was crashing. To discover how Alan solved his client's problem, visit the following URL:
http://www.windowsitpro.com/article/articleid/44206/44206.html

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(from Windows IT Pro Magazine and its partners)

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==== Instant Poll ====

Results of Previous Poll
The voting has closed in Windows IT Pro's nonscientific Instant Poll for the question, "Does your company plan to implement Windows XP Professional x64 Edition when it becomes available?" Here are the results from the 280 votes:
- 8% Yes, we can't wait
- 9% Yes, but not immediately
- 78% No, we have no plans to do so
- 5% I don't know

New Instant Poll
The next Instant Poll question is, "Has your company rolled out Windows XP Service Pack 2 (SP2)?" Go to the Windows IT Pro home page and submit your vote for a) Yes or b) No.
http://www.windowsitpro.com/magazine

==== 5. Resources ====

Featured Thread: Need Some ISA Configuration Help
Forum user BlueScreen has a lot of questions about setting up Microsoft Internet and Security and Acceleration (ISA) Server. His predecessor set up ISA Server and left few instructions. Visit the following URL to read his questions and offer your help:
http://www.windowsitpro.com/forums/rd.cfm?cid=1755&tid=126120

Tip: Why can't clients view a Web site that I'm hosting on a system that has Windows XP Service Pack 2 (SP2) installed?
by John Savill, http://www.windows2000faq.com

XP SP2 includes the new Windows Firewall, which blocks inbound requests to port 80 (HTTP) and is enabled by default. To let clients access an XP SP2 Web host, perform these steps on the XP SP2 host:
1. Run firewall.cpl (Start, Run, firewall.cpl) to configure the firewall.
2. Select the Exceptions tab.
3. Click Add Port.
4. Enter HTTP for the name and 80 for the port.
5. Click OK.

If the XP SP2 Web host also serves HTTP Secure (HTTPS) Web pages, repeat these steps and enter HTTPS for the name and 443 for the port.

==== Events Central ====
(A complete Web and live events directory brought to you by Windows IT Pro: http://www.windowsitpro.com/events )

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==== 6. New and Improved ====
by Angie Brew, products@windowsitpro.com

Scan and Repair Your Registry
Maxion Software released Registry Restore 3.0, a registry scanner, cleaner, and repair tool. Registry Restore scans the registry for problems such as corruptions in the registry database and invalid or missing entries, then displays a list of the problems it found. The tool features a color-coded registry risk rating of each problem so that you know which problems are the most serious. You can either selectively correct each problem or automatically repair all the problems. The product also makes a backup of any registry entries that you remove or replace so that you can recover any changes. Registry Restore costs $29.95. You can download a free trial version from http://www.registryrestore.com. Contact Maxion Software at sales@maxionsoftware.com.
http://www.maxionsoftware.com

Retrieve Logons and Passwords
ReFog Software released Captain Mnemo Pro 1.4, software that automatically records and saves the information that you enter in logon and password fields on your computer. If you forget your password, you can launch Captain Mnemo Pro and look up your password in the list. Captain Mnemo Pro 1.4 requires Microsoft Internet Explorer (IE) 5.0 or later and costs $27.95. Contact ReFog Software at support@refog.com.
http://www.refog.com

Tell Us About a Hot Product and Get a T-Shirt!
Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a T-shirt if we write about the product in a future Windows IT Pro What's Hot column. Send your product suggestions with information about how the product has helped you to mailto:whatshot@windowsitpro.com.

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