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TIP: TURN OFF XP'S ERROR REPORTING SERVICE (contributed by David Chernicoff, email@example.com)
I recently received a letter from a reader who had an interesting nonproblem: A legacy application that his corporation needed to use on Windows XP would leave an artifact every time the legacy application closed. The artifact was a dead dialog box; when users tried to close the dialog box, they would see a "This application is not responding" Windows message and be offered the choice to end the process. When a user ended the process, the Microsoft Error Reporting Service would launch automatically. After fielding 300 or 400 calls on the Help desk, the reader asked me, "Can I turn off the error-reporting feature?"
The answer, is "Yes, you can." And the fix doesn't require that you edit the registry. To turn off the Error Reporting Service so that it doesn't launch at startup, complete the following steps on XP client machines.
1. On the Start menu, select Run, enter "msconfig.exe" (don't type the quotation marks), and click OK.
2. Click the Services tab.
3. Make sure that the Hide All Microsoft Services box is clear.
4. Clear the Error Reporting Service check box.
5. Click OK.
6. Let msconfig reboot the computer.
* FEATURED THREAD: LISTING CONTENTS OF THE DESKTOP HEAP IN NT
Forum member "NTStarter" administers a Windows NT server that keeps filling up the desktop heap, resulting in a user32.dll error when he tries to start applications. He changed the secondary allocation to 1024, as Microsoft recommends, but all this seems to have done is postpone the point at which the heap fills up. NTStarter would like to know whether a way exists for him to identify what's in the heap, so that he can determine whether it contains an application running in error. If you can help, join the discussion at the following URL: http://www.winnetmag.com/forums/rd.cfm?cid=38&tid=57514
(contributed by Sue Cooper, firstname.lastname@example.org)
* PACKAGE AND DEPLOY SOFTWARE TO WINDOWS CLIENTS
New Boundary Technologies released Prism Pack 5.0, a software packaging tool for deploying software and patches to local or remote Windows-based systems. New features include Microsoft Systems Management Server (SMS) integration; Installation Rules, which let you control and automate package installation; configuration-based scripting, which gives you direct access to the hardware, software, and network configurations of target computers; and Windows Installer support, which lets you package, edit, and customize any type of file format. Prism Pack 5.0 runs on and supports Windows XP/2000/NT/Me/98/95. Pricing starts at $2750 for 100 seats and includes support for 1 year. Contact New Boundary Technologies at 800-747-4487, 612-379-3805, or email@example.com. http://www.newboundary.com
* ONE-STOP ASSET MANAGEMENT
Alloy Software announced Asset Navigator Enterprise Edition 4.0, an asset management, inventory tracking, and Help desk suite now built on Microsoft SQL Server 2000 for scalability and reliability in multiuser environments. Product enhancements include integration with Active Directory (AD); integration with applications such as VNC, Symantec's pcAnywhere, and Microsoft NetMeeting for facilitating remote management; Change History tracking for reporting changes in hardware configurations; and the New Technician's Web Help Desk for submitting, tracking, and resolving trouble tickets. Asset Navigator Enterprise Edition 4.0 supports Windows XP/2000/NT/98/95. Contact Alloy Software at 201-656-0404 or firstname.lastname@example.org. http://www.alloy-software.com
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