The subject problem occurs under the following conditions:
- SP1 (Service Pack 1) is installed.
- Windows XP is installed on a multi-processor computer.
To prevent this behavior:
1. Download the hotfix package(s).
2. Open a CMD.EXE prompt.
3. Type the hotfix file name, followed by a space and -x, to extract the files to a 'distribution folder or share'.
4. Install the hotfix by running:
'distribution folder or share'\hofix_sub_folder\update\update.exe \[switches\]