When you open any of the subject dialog boxes, they appear blank, or partially empty. When you open Media Player, you receive:

An internal application error has occurred.

This behavior will occur if the Jscript registry entries are not properly set, or if the Jscript.dll is corrupted or missing.

To resolve the problem:

1. Copy / Paste the following to a Jscript.reg file:

REGEDIT4

\[HKEY_CLASSES_ROOT\CLSID\\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58\}\InprocServer32\]
@="C:\\WINDOWS\\System32\\jscript.dll"
"ThreadingModel"="Both"

\[HKEY_CLASSES_ROOT\CLSID\\{f414c261-6ac0-11cf-b6d1-00aa00bbbb58\}\InprocServer32\]
@="C:\\WINDOWS\\System32\\jscript.dll"
"ThreadingModel"="Both"

\[HKEY_CLASSES_ROOT\CLSID\\{f414c262-6ac0-11cf-b6d1-00aa00bbbb58\}\InprocServer32\]
@="C:\\WINDOWS\\System32\\jscript.dll"
"ThreadingModel"="Both"

2. Merge the Jscript.reg file with your registry, or run regedit /s Jscript.reg.

3. If this does not resolve the problem, open a CMD.exe prompt and Expand the Jscript.dl_ file from the CD-ROM to %Windir%\System32\Jscript.dll and Expand the Vbscript.dl_ file from the CD-ROM to %Windir%\System32\Vbscript.dll.