CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
The leading provider of Customer Relationship Management (CRM) software, according to our readers, is ACCPAC International, which offers ACCPAC eCRM.

ACCPAC eCRM, with the Advantage Series, integrates Order Entry, Inventory Control, Accounts Payable, Purchase Order, and Accounts Receivable modules to give users uncommon "out-of-the-box" functionality. Operational and financial data flows seamlessly through the Sales Force, Marketing, and Customer Care Automation functions and is accessed in real time, giving everyone in the enterprise access to vital customer, prospect, and partner information.

Because ACCPAC eCRM is Web-based, you can access data anytime, anywhere by using a Web browser, a PDA, or a WAP-enabled cellular phone. The open architecture of ACCPAC eCRM gives users the tools to customize the product and integrate with legacy databases and third-party software already in place.


ACCPAC eCRM 5.0
ACCPAC International, Inc.
Pleasanton, CA
(925) 461-2625, (800) 945-8007
www.accpac.com
Price: Starts at $9,000 (10-user system) and up, depending on number of users and features

DOCUMENT MANAGEMENT/IMAGING SOFTWARE
ScanSoft's OmniPage Pro 11 captured more than one-third of the votes in this category to win a Readers' Choice Award. OmniPage Pro software, widely used as a tool to increase productivity, saves time and expense by reducing the tedious efforts of re-creating documents that are in paper form or read-only image files. OmniPage Pro has always had a devoted following in the Microsoft user community, providing a powerful productivity tool that helps people work faster and more efficiently.

The software converts all types of paper-based documents into a users' preferred office applications, which enables the user to edit, archive, and share information without retyping. OmniPage Pro recognizes 114 languages and converts PDF documents that contain text, tables, and graphics into fully formatted documents users can edit.


OMNIPAGE PRO 11
ScanSoft, Inc.
Peabody, Mass.
(978) 977-2000
www.scansoft.com
Price: $499; $149 upgrade from any OCR software

ENTERPRISE RESOURCE PLANNING SOFTWARE
Taking top honors for enterprise resource planning software is Primavera Systems' TeamPlay. Primavera TeamPlay is designed to help corporate IT and software development organizations effectively manage their project portfolios, and all tactical and strategic resource allocation. Primavera TeamPlay increases visibility and accountability by delivering role-based interfaces for executives, resource managers, project managers, and team members.

Primavera TeamPlay has successfully helped organizations improve project execution and delivers precise, objective performance data. The software gives companies an enterprise view into all project work and resource allocation, which enables them to eliminate unnecessary and unsuccessful efforts and decrease IT project spending by 10 percent to 15 percent.


PRIMAVERA TEAMPLAY
Primavera Systems, Inc.
Bala Cynwyd, PA
(800) 423-0245
www.primavera.com
Price: Primavera TeamPlay is priced by role. Role-based price ranges:
  • Executive/Program Managers: $100
  • Typical Project Team Members/Participants: $150 to $300 (based on volume)
  • Project Managers/Team Leaders and Resource Managers: $995 to $700 (based on volume)
  • Professional Project Managers/Power Users: $1,500 to $3,000 (based on volume)

FINANCIAL APPLICATIONS
According to our readers, Epicor Software Corporation is the place to go when you need financial applications. Epicor eFinancials, a Readers' Choice Award winner, is a component of the comprehensive "e by Epicor" end-to-end suite of proven Web-enabled collaborative commerce, enterprise, and eBusiness applications offering a single integrated solution for the global midmarket enterprise.

Epicor eFinancials, a versatile suite of highly adaptable, totally integrated accounting applications, was the first accounting software product to receive the coveted Designed for Microsoft BackOffice logo.

Now leveraging Microsoft's .NET Enterprise Servers, Epicor eFinancials provides enhanced flexibility, low cost of ownership, and fast implementation—with the scalability to grow with a business's requirements.


EPICOR eFINANCIALS
Epicor Software Corporation
Irvine, CA
(949) 585-4000
www.epicor.com
Price range: $50,000-150,000 concurrent user model (or average $4,000 per user for the e by Epicor suite)

HELP DESK SOFTWARE
Capturing nearly one-third of the votes in this category, Blue Ocean Software's Track-It! is clearly our readers' choice in help desk software.

Track-It!, a leading help desk and asset management solution, integrates the help desk with asset auditing, inventory, purchasing, and library functionality. Track-It! is powerful, yet easy to install, deploy, and use.

Track-It! can reduce your IT operational costs by increasing the productivity of your technical staff and, at the same time, making your users more self-sufficient. With additional modules available for Remote Control, Knowledgebase, Self Service, and Software Distribution, Track-It! can scale to support the growing needs of a business.


TRACK-IT!®
Blue Ocean Software Inc.
Tampa, FL
(813) 977-4553
www.blueocean.com
Price: Track-It! Standard starts at $495; Track-It! Enterprise starts at $2,995