A: By default, any Service Offerings in Service Manager 2012 will show under a single group of General. To put the Service Offerings into groups, you execute two steps.
First, open the Service Offering Category list under the Library workspace in the Lists area and add the categories of Service Offering you want to be available (see screen shot below).
After the categories are available, just open the published Service Offering in the same Library workspace under Service Catalog, Service Offerings, Published Service Offerings and set the Category as required from the list that you just updated (see screen shot below).
See more FAQs about Windows and all of Microsoft's products, as well as VMware, Citrix, and more, at John Savill's FAQs here at Windows IT Pro!