A. I experienced this problem after I moved the Norton AntiVirus program icon's group from the All Users\Start Menu\Programs folder to another location. To solve the problem, simply move the icon group back to the All Users\Start Menu\Programs folder. For example, in Explorer move to C:\Documents and Settings\All Users\Start Menu\Programs and make sure that the Norton AntiVirus folder is under that folder hierarchy. If you don't find the Norton AntiVirus folder there, find the folder in its new location and return it to its original location.