A. Just as Microsoft Exchange has the Outlook Web Access (OWA) interface, Lotus Notes offers a Web-based email client that uses Java for many of its features. However, if you try to use the Lotus Notes Web client under IE, the menus might not load, which can prevent you from traversing messages and performing required actions. The problem is caused when you've configured IE to use the Sun Microsystems Java Virtual Machine (JVM). An incompatibility exists between the Sun JVM and the Lotus Notes Web client Java applets. However, you can use any version of the Microsoft JVM. To determine whether you're using the Sun JVM and to resolve the problem, perform the following steps:

  1. Start IE.
  2. From the Tools menu, select Internet Options.
  3. Select the Advanced tab.
  4. Scroll down to see whether you have a Java (Sun) section. If you have the section, clear the "Use Java 2 v for (requires restart)" check box.
    Click here to view image
  5. Click OK to close the dialog box, then close IE.
  6. Restart IE.
  7. You should now be able to use the Lotus Notes Web client.

    Syndicate
    Publication Info

    Sponsored Introduction Continue on to (or wait seconds) ×