Modern corporate messaging systems are no longer just about email. They also provide collaboration and an enterprise-wide repository of knowledge. Messaging data has become a vital asset for any organization. Within the past few years, a series of wide-reaching federal regulations have reshaped the corporate environment and focused unprecedented attention on the corporate messaging infrastructure and the data it carries. It seems that hardly a month goes by without another high-profile lawsuit demonstrating the critical importance of managing messaging data.

 

You know you need to manage your email data; how do you do it? What steps are you taking? What additional measures should you enact? What shouldn't you do? This ebook answers these questions and helps you get control of your vital messaging data. We assume that you have Microsoft Exchange.

Modern corporate messaging systems are no longer just about email. They also provide collaboration and an enterprise-wide repository of knowledge. Messaging data has become a vital asset for any organization. Within the past few years, a series of wide-reaching federal regulations have reshaped the corporate environment and focused unprecedented attention on the corporate messaging infrastructure and the data it carries. It seems that hardly a month goes by without another high-profile lawsuit demonstrating the critical importance of managing messaging data.

 

You know you need to manage your email data; how do you do it? What steps are you taking? What additional measures should you enact? What shouldn't you do? This ebook answers these questions and helps you get control of your vital messaging data. We assume that you have Microsoft Exchange.

 

Chapter 1 starts by examining four fundamentally related activities: email discovery, regulatory compliance, email archival, and message retention. This chapter shows you how these activities are related to the immediate problems you want to solve and discusses the various business drivers behind messaging management.

 

As regulatory compliance is a major part of the focus, Chapter 2 examines the major federal regulations and how they shape both the current regulatory environment and your messaging system. You'll find out about the Gramm-Leach-Bliley Act, the Healthcare Insurance Portability and Accountability Act of 1996, the Sarbanes-Oxley Act, the Securities and Exchange Commission Rule 17A-4, and the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001.

 

Chapter 3 discusses the health of your Exchange messaging infrastructure and helps you identify whether you need to modify your Exchange organization. The chapter covers all aspects of Exchange design and administration from directory services to clients to messaging hygiene, all from the perspective of helping you prepare for your messaging management solution.

 

To successfully implement your messaging management solution, you have to have a plan. Chapter 4 introduces the first part of planning your solution: defining your scope, identifying your business drivers, enlisting the stakeholders, identifying training, handling your processes, and dealing with your end users.

 

Chapter 5 continues the planning by tackling the nuts and bolts of your Exchange infrastructure. Do you know what Exchange's native capabilities are, or whether they will meet your needs? Do you need a third-party solution? What about electronic data discovery vendors? This chapter gives you the knowledge to evaluate your options, choose the right products, and integrate them into your Exchange organization.

 

The final chapter presents multiple case studies so you can see how other organizations have tackled this problem. What specific issues were they trying to solve? How did they identify their needs and plan their solution? How is it working for them? What have they gained?

 

-- Devin L. Ganger, a technical writer and analyst with 3Sharp LLC in Redmond, WA