SUBJECT LINE: Exchange & Outlook UPDATE, Exchange Edition, March 28, 2003

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Exchange and Outlook UPDATE, Exchange Edition--brought to you by Exchange & Outlook Administrator, a print newsletter from Windows & .NET Magazine that contains practical advice, how-to articles, tips, and techniques to help you do your job today.
http://www.exchangeadmin.com

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~~~~ THIS ISSUE SPONSORED BY ~~~~

Get your free eBook on Exchange 2000 Deployment
http://www.aelita.com/0328exchangeoutlook

COMMUNIGATE PRO GROUPWARE BY STALKER SOFTWARE
http://crc.ceonex.com/l.php?site_id=1004&ref_id=1074&tab_id=95 (below COMMENTARY)

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~~~~ SPONSOR: GET YOUR FREE EBOOK ON EXCHANGE 2000 DEPLOYMENT ~~~~
Moving to Exchange 2000/3 can be a difficult task -- even more difficult than moving to Active Directory. The key to success is planning. And this eBook from Aelita can help. It has the information enterprise migration managers need to ensure a smooth transition to Microsoft's latest collaboration solution. Get your copy today!
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March 28, 2003 -- In this issue:

1. COMMENTARY
- Improving the OWA Experience

2. ANNOUNCEMENTS
- Get a Sample Issue of Exchange & Outlook Administrator
- Get the eBook That Will Help You Get Certified!

3. HOT RELEASES (ADVERTISEMENTS)
- Improve Your Exchange Performance & Lower TCO
- Mailbox Size Management: C2C Systems

4. RESOURCES
- XCCC: Outlook Web Access Segmentation
- Featured Thread: Unable to Update Email Addresses in Exchange 2000

5. NEW AND IMPROVED
- Automate Outlook-Profile Generation
- Submit Top Product Ideas

6. CONTACT US
See this section for a list of ways to contact us.

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1.

COMMENTARY


(contributed by Paul Robichaux, News Editor, exadmin@winnetmag.com)

* IMPROVING THE OWA EXPERIENCE

Outlook Web Access (OWA) is a terrific way to provide email access to users who can't (or don't want to) use Outlook as their email client. For example, OWA makes a terrific solution when coupled with factory-floor kiosks; Macintosh users can use OWA to get full calendaring access without running the clunky Microsoft Outlook:mac 2001 client; and UNIX users can access OWA from any Web browser. However, few things in life are so good that they can't stand improvement, and OWA is no exception. Let's examine a few steps that you can take to improve your end users' OWA experience.

Probably the most common question about OWA 2000 and OWA 5.5 is how to add a spell-checker. OWA 2003 will include a slick spell-checker, but for earlier OWA versions, you can look into third-party products such as Messageware's Plus Pack for Outlook Web Access ( http://www.messageware.com ) or Rupp Technology's AutoSpell for Outlook Web Access ( http://www.spellchecker.com ).

As far as performance is concerned, OWA 2000 is both faster and more efficient in its use of bandwidth than OWA 5.5 is, but OWA 2000 takes a long time to load the initial page. This lag is a result of all the little toolbar icons and graphic gadgets that give OWA 2000 its Outlook-like appearance. (OWA 5.5's simple interface doesn't have this problem.) You have several options to speed up OWA 2000's initial page load.

The first method is simple. By default, Microsoft IIS includes a header with OWA 2000's image files; this header tells receiving systems not to cache those image files. This instruction forces the client to refetch the initial page each time a user opens OWA. To speed load times, open the Microsoft Management Console (MMC) Internet Services Manager (ISM) snap-in on your OWA 2000 server, navigate to the Default Web Site/Exchweb/Img directory, and open the directory's Properties dialog box. Go to the HTTP Headers tab and clear the Enable Content Expiration check box. This action marks the images to never expire. If you want the images to expire from the cache periodically, select the check box but use the Expire After control to specify an expiration period.

The second method is also simple to implement but is more restrictive for users than the first method is. OWA 2000 comes in two flavors: a rich client, which takes advantage of dynamic HTML and other features that Microsoft Internet Explorer (IE) 5.0 and later support, and a reach client, which works with almost any HTML 3.2-compliant browser (including browsers for Linux, Mac OS, UNIX, and even OS/2). The rich client has a more flexible and useful interface but is slower than the reach client. OWA typically performs server-side client detection to determine whether a requesting client can support the rich client. However, in Exchange 2000 Server Service Pack 2 (SP2) and later, you can force OWA 2000 to use the reach client only. (See the Microsoft article that's listed in the Resources section below for information about how to apply this change.) Doing so removes a great deal of functionality for users whose machines support the rich client but noticeably speeds up those users' OWA sessions.

To further improve your OWA end users' experience, you can customize OWA--for example, you can change OWA's appearance to match that of your company's other Web sites. OWA 5.5 works as a set of Active Server Pages (ASP) files, so if you know how to edit those files, OWA 5.5 is easy to customize. You can also customize OWA 2000 to some extent, although doing so isn't for the faint of heart. The Microsoft Exchange Online Book "Customizing Microsoft Outlook Web Access" ( http://www.microsoft.com/downloads/release.asp?releaseid=44276 ) will help you get started. Be forewarned, though, that you might need to redo any customizations if you migrate to Exchange Server 2003.

Of course, the most important area in which you might want to improve any Web-based product is security. Next week, I'll examine some of the security improvements that you can expect to see in OWA 2003.

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2.

ANNOUNCEMENTS


(brought to you by Windows & .NET Magazine and its partners)

* GET A SAMPLE ISSUE OF EXCHANGE & OUTLOOK ADMINISTRATOR
Exchange & Outlook Administrator, the monthly print newsletter from Windows & .NET Magazine, gives you the in-depth articles you need to secure, maintain, and troubleshoot your messaging environment. Try an issue of Exchange & Outlook Administrator, and discover for yourself what our expert authors know that you don't. Click here!
http://www.exchangeadmin.com/rd.cfm?code=fsei233xup

* GET THE EBOOK THAT WILL HELP YOU GET CERTIFIED!
The "Insider's Guide to IT Certification," from the Windows & .NET Magazine Network, has one goal: to help you save time and money on your quest for certification. Find out how to choose the best study guides, save hundreds of dollars, and be successful as an IT professional. The amount of time you spend reading this book will be more than made up by the time you save preparing for your certification exams. Order your copy today!
http://winnet.bookaisle.com/ebookcover.asp?ebookid=13475

3.

HOT RELEASES (ADVERTISEMENTS)

* IMPROVE YOUR EXCHANGE PERFORMANCE & LOWER TCO
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* MAILBOX SIZE MANAGEMENT: C2C SYSTEMS
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4.

RESOURCES

* XCCC: OUTLOOK WEB ACCESS SEGMENTATION
Each week, Microsoft posts several Exchange Server how-to articles to its Knowledge Base. This week, learn how Outlook Web Access (OWA) segmentation lets you selectively enable OWA features.
http://support.microsoft.com/?kbid=311154

* FEATURED THREAD: UNABLE TO UPDATE EMAIL ADDRESSES IN EXCHANGE 2000
Marc is having trouble with an Exchange 2000 Server Service Pack 2 (SP2) system that isn't properly configuring mailboxes and policies for new users. To offer your advice or join the discussion, go to the following URL:
http://www.winnetmag.com/forums/rd.cfm?cid=40&tid= 56475

5.

NEW AND IMPROVED


(contributed by Carolyn Mader, products@winnetmag.com)

* AUTOMATE OUTLOOK-PROFILE GENERATION
Imanami released OProfile 4.0, software that creates Outlook profiles that users can use at any of your computers. OProfile can also set the default Address Book and create one corporate signature for all users in the company. You can use OProfile to quickly add mailboxes to a profile or to prevent users from creating or opening .pst files. Pricing is $374 for a base license that covers 50 users. Contact Imanami at 925-371-3000.
http://www.imanami.com

* SUBMIT TOP PRODUCT IDEAS
Have you used a product that changed your IT experience by saving you time or easing your daily burden? Do you know of a terrific product that others should know about? Tell us! We want to write about the product in a future Windows & .NET Magazine What's Hot column. Send your product suggestions to whatshot@winnetmag.com.

6.

CONTACT US


Here's how to reach us with your comments and questions:

* ABOUT THE COMMENTARY -- exadmin@winnetmag.com

* ABOUT THE NEWSLETTER IN GENERAL -- lpere@winnetmag.com (please mention the newsletter name in the subject line)

* TECHNICAL QUESTIONS -- http://www.winnetmag.com/forums

* PRODUCT NEWS -- products@winnetmag.com

* QUESTIONS ABOUT YOUR EXCHANGE & OUTLOOK UPDATE SUBSCRIPTION? Customer Support -- exchangeandoutlookupdate@winnetmag.com

* WANT TO SPONSOR EXCHANGE & OUTLOOK UPDATE? -- emedia_opps@winnetmag.com

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This email newsletter is brought to you by Exchange & Outlook Administrator, the print newsletter with practical advice, tips, and techniques covering migration, backup and restoration, security, and much more. Subscribe today! http://www.exchangeadmin.com/sub.cfm?code=neei23xxup

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Thank you for reading Exchange and Outlook UPDATE, Exchange Edition. _________________________________________________________ Copyright 2003, Penton Media, Inc.