Windows Client UPDATE, July 6, 2006--The Dreaded Phone Call: "The Internet has stopped working"
Subscribe to this email newsletter at http://www.windowsitpro.com/email/
Subscribe to Windows IT Pro
Please take a moment to visit these advertisers' Web sites and show your support for Windows Client UPDATE:
- The Dreaded Phone Call: "The Internet has stopped working"
- Editor's Note: Calling All Windows IT Pro Innovators
2. News & Views
- EU Members Back Massive Microsoft Fines
- Tip: When Local Connectivity Won't Work for Windows XP Users
- Featured Threads:
- T'is the Season: David Chernicoff talks disaster recovery
- Group Policy, Group Management
4. New and Improved
- Whirling Dervishes Software Announces Alpha ZIP
- Tell Us About a Hot Product and Get a Best Buy Gift Card!
==== Sponsor: Macrovision ====
Take the necessary steps for application management, from conversion of legacy applications to MSI to customizing applications to fit corporate standards. Don’t overlook an important component of an OS migration--join us for the free Web seminar. Live Event: Thursday, July 13
==== 1. Commentary ====
The Dreaded Phone Call: "The Internet has stopped working"
by David Chernicoff, firstname.lastname@example.org
In my work with the small-business community, in one of the phone calls I dread, the client tells me, "The Internet has stopped working." It's rarely obvious what the real problem is, and walking the client through diagnostic steps over the phone can often be quite frustrating.
I provide a basic diagnostic checklist to my small-business clients, but I find that going over it with them is often the best way to make sure they have followed the steps. Simply asking whether something other than the desktop computer has been restarted invariably gets me a "yes" answer, regardless of whether the device has been restarted or not. This checklist has saved me a lot of time in dealing with simple support tasks.
1. Does the problem affect all the computers in the office or just a specific computer or group of computers?
2. If the problem affects all the computers in the office, has the network connection device (e.g., cable modem, DSL modem) been rebooted?
3. If the problem is limited to a subset of the computers in the office, such as a wireless network, has the router been rebooted?
4. If the problem is a specific computer, has the computer been rebooted?
Notice the theme? In most cases, you can solve local-hardware-related connection problems by restarting the appropriate hardware and letting it rediscover the network on its own. Also, the order in which the user restarts devices can make a difference. Restarting in incorrect order (e.g., restarting the router when the cable connection is down) can prevent the restarted downstream device from finding the connection to the outside world, which means needing to reboot the downstream device yet again. For clients who have multiple devices between their desktops and the Internet, I provide a hard-copy checklist of tasks to complete to restart the client's network, listed in the order the tasks must be completed.
Getting clients comfortable with using the Network Connection Repair utility can also cut down on support calls. If a client can't access network resources from a desktop computer, I always suggest that he or she first try repairing the connection. To repair the connection, right-click the network connection icon in the system tray and select Repair. (Or Repair Link, for Windows XP.) If the network icon isn’t in the system tray, open My Network Places from the Start menu, click View network connections, then right-click the Local Area Connection that comes up in the right pane of the window. (For Windows XP, in the Status dialog box click the Support tab.) Select Repair from the context menu. The dialog will state whether Repair runs successfully; if Repair fails, a failure message will appear and the user will have to take additional steps, usually with network devices rather than the desktop computer.
Calling All Windows IT Pro Innovators!
Have you developed a solution that uses Windows technology to solve a business problem in an innovative way? Enter your solution in the 2006 Windows IT Pro Innovators Contest! Grand-prize winners will receive airfare and a conference pass to Windows and Exchange Connections in Las Vegas, November 6-9, 2006, plus more great prizes and a feature article about the winning solutions in the December 2006 issue of Windows IT Pro. Contest runs through August 1, 2006. To enter, go to this URL:
==== Sponsor: Symantec ====
Learn the commonalities across multiple compliance regulations and standards to optimize your environment and save time and money. http://www.windowsitpro.com/go/whitepapers/symantec/compliance?code=CLIMid0706
==== 2. News & Views ====
by Paul Thurrott, email@example.com
In a sweeping endorsement of the European Union (EU) case against Microsoft, all 25 EU members voted unanimously on Monday to support the European Commission's (EC's) plan to fine the company up to $2.6 million per day for failing to comply with EU requirements. The fines would be backdated to December 2005, sources say, and would continue daily until the software giant complied.
For more, go to http://www.windowsitpro.com/Article/ArticleID/53931/53931.html
==== Events and Resources ====
(A complete Web and live events directory brought to you by Windows IT Pro: http://www.windowsitpro.com/events )
Learn how to gather evidence of compliance across multiple systems and link the data to regulatory and framework control objectives. View this on-demand Web seminar today!
Take an up-to-date look at secure, remote access to corporate applications and stay ahead of the curve when making decisions about near-and long-term IT infrastructure. On-demand Web seminar.
Find out what policies help or hurt in protecting your company's assets and data. View this on-demand seminar today!
Gain control of your messaging data--and make your job easier--with these step-by-step instructions for complying with the law and ensuring your systems are working properly.
Are you protected company-wide against spyware, keyloggers, adware, and backdoor Trojan horses? Test the state-of-the-art scanning engine that uses threat signatures from multiple sources to track down the culprits that antivirus solutions alone can’t protect you against.
Download your free, 30-day trial of CounterSpy Enterprise today! http://www.windowsitpro.com/go/download/sunbelt/counterspy/?code=0705emailannc
===== Featured Whitepaper ====
Achieve compliance in today's complex regulatory environment while managing threats to the inward- and outward-bound communications vital to your business. Adopt a best-practices approach, such as the one outlined in the international information security standard ISO/IEC 17799:2005. Download the white paper today and secure the confidentiality, availability and integrity of your corporate information!
==== 3. Resources ====
When local connectivity won't work for Windows XP users and you're getting “Page Cannot Be Displayed” messages, you can take several steps to fix the problem. For end users, the simplest solution is to install the Network Diagnostics Tool for Windows XP, which adds a Diagnose Connection Problems entry to the Tools menu of Microsoft Internet Explorer (IE). When you execute the tool, it runs tests on your local computer's IP configuration, Winsock, DNS, firewall, and general Internet connectivity.
To install the tool, go to http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B326155 and download Guided Help. Doing so will download the tool to your computer, where it can be installed locally. Additional assistance for solving Internet connection problems can be found at that Web site.
T'is the Season
If hurricanes, floods, wildfires, or tornados are threatening your region, you might want to peruse David Chernicoff's article sooner rather than later! Find "Take the First Step to a Complete DR Solution," at
Managing Groups Through Group Policy
At our company, we frequently need a group to manage client computers but not crucial servers. Although there is no such built-in group, a good systems engineer can create one. We found two ways to do so. Check out "The Missing Link in Windows' Group Hierarchy," at
==== Hot Release ====
Who couldn’t use some extra protection? Worms and malicious intruders can attack your network anytime, so make sure that your defenses are at their strongest, especially for your small- and medium-sized businesses. If IDS/IPS appliances are too costly and difficult to maintain, learn how a turn-key solution can provide the protection you need at a price you can afford.
==== Announcements ====
(from Windows IT Pro and its partners)
Discounted Offer for the Windows IT Pro Master CD-ROM
Save 50% off the Windows IT Pro Master CD! Order now and get portable, high-speed access to the entire Windows IT Pro article database on CD-ROM--a searchable library that includes every issue ever published. The newest issue also includes BONUS Windows IT Tips. Order now and save 50%:
Save $80 off the Exchange & Outlook Administrator newsletter
Get endless solutions to help you migrate, optimize, administer, back up, recover, and secure your messaging environment. Subscribe to the Exchange & Outlook Administrator newsletter today and save $80:
==== 4. New and Improved ====
by Caroline Marwitz, firstname.lastname@example.org
Whirling Dervishes Software and Neobyte Solutions announced Alpha ZIP 1.2, a Windows file compression utility. Alpha ZIP lets users shrink files and email them in one operation. Users can also use Alpha ZIP to archive files to save hard disk space. The program can determine whether files are corrupt, and it's integrated with many widely available virus scanners to check for viruses within compressed archives. Alpha ZIP 1.2 includes a new set-up feature for software developers that makes using application download files after they're compressed and sent easier. Alpha ZIP 1.2 also features improvements in file self-extracting. In addition to .zip files, the program handles compressed cabinet format (.cab) files, and many other formats. Alpha ZIP is integrated with Windows and runs on Windows XP/2003/2000/NT 4/Me/98. A single-user license is $29.95, and a 20-day trial version can be downloaded from http://www.alphazip.com.
Tell Us About a Hot Product and Get a Best Buy Gift Card!
Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Best Buy Gift Card if we write about the product in a future Windows IT Pro What's Hot column. Send your product suggestions with information about how the product has helped you to email@example.com.
==== Contact Us ====
About the newsletter -- firstname.lastname@example.org
About technical questions -- http://www.windowsitpro.com/forums
About product news -- email@example.com
About your subscription -- firstname.lastname@example.org
About sponsoring an UPDATE -- email@example.com
This email newsletter is brought to you by Windows IT Pro, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today!
Windows IT Pro is a division of Penton Media Inc.
221 East 29th Street, Loveland, CO 80538
Attention: Customer Service Department
Copyright 2006, Penton Media Inc. All Rights Reserved.