When you start Internet Explorer, you receive:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the error report, you see one of the following:

   AppName       AppVer         ModName  ModVer   Offset                                 -------------------------------------------------------                                 Iexplore.exe  6.0.2800.1106  Ssl.dll  0000297b                                 Iexplore.exe  6.0.2600.0     Ssl.dll  0000297b
Some unknown 3rd party program conflicts with Internet Explorer.

To resolve this issue:

1. Close all Internet Explorer windows.

2. Use Windows Explorer to navigate to C:\Program Files\Support Software.

3. If the following 2 files exists, rename them with .old extensions:


4. Start Internet Explorer.