A. Microsoft has an improved Web site for finding answers to problems relating to

  • Internet Explorer 5.0 and later
  • Outlook 98 and later (including Outlook Express)
  • Exchange 2000 Server
  • SQL Server 2000
  • Windows 98 and Win98 SE
  • Windows NT Server 4.0 and NT Workstation 4.0
  • Windows XP
  • Windows Media Player
  • NetMeeting

The Web site prompts you to select a product and describe your problem. Using the information you provide, the Web site presents you with several Help sections. You can then refine your search to find the best matches. This site is a great troubleshooting tool.