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This IDC customer-based study discusses how using appropriate technology in consistent ways helps SMB organizations mitigate business risk and improve overall business protection by avoiding unplanned downtime.

According to the studies, targeted technology upgrades, combined with a program to standardize infrastructure and to improve IT business practices, can deliver substantial risk reduction. This approach is powerful: It can reduce annual outage risk by as much as 85%; in some cases, downtime was reduced from an average of over two hours per month to less than 45 minutes per month.

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