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Oct 14, 2014

Top 3 Lync Issues: How to monitor and troubleshoot them

Although Microsoft has delivered numerous improvements throughout the years, it is still very challenging for administrators to ensure a good quality of service for Lync, especially for audio/video calls....More
Jun 23, 2015

Reduce your number of open support tickets with a monthly newsletter

There are a few ways to deal with problem users. Tossing them out the window is the obvious answer, but prisons are overcrowded as it is and they have terrible Wi-Fi (so I hear). Instead, why not spend some time proactively trying to educate and update users on everything IT? If they knew a little more, wouldn’t they be more capable of....More
Mar 02, 2015

Mastering patch management: 5 tips that will work for you

There’s no debating IT pros are stretched thin. Likewise, there’s no debating that patch management, while a mundane job, is a business priority. ControlNow Security Lead Ian Trump offers five easy tips to help IT pros better handle this priority....More
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