IE9 finally fixes the bug that messed up Exchange Management Console

Microsoft has announced that the Internet Explorer (IE) development group has fixed the bug that caused the Microsoft Management Console (MMC)-based Exchange Management Console (EMC) to fail to close because “a dialog was still open”. The fix is reported on the Exchange development group (EHLO) blog and states:

In order to install the fix, a released version of IE9 needs to be installed on the machine first. Then:

  • MS11-081: Cumulative Security Update for Internet Explorer: October 11, 2011 needs to be installed. This can be obtained from Windows Update or - if you need to download it for local network installation, the packages can be obtained here. Please note that the packages for client and server OSes might be different, depending on what you need. The installation of this package is REQUIRED for proper operation of the EMC hotfix.
  • In order to obtain the actual hotfix that resolves the interoperability problem with EMC, you will need to call Microsoft support and request a hotfix. The hotfix package is currently not available for public download, but can be obtained from support engineers, who can get it from internal hotfix servers. When you talk to support, the hotfix that you need to request is for the KB 2624899. Please note that this article is not publicly available at this time either.

In truth, the bug was irritating rather than serious. It became more serious as irritation within the Exchange Community grew because Microsoft seemingly could not get their act together between the IE, MMC, and Exchange groups to figure out first who owned the bug and then what they would do to fix it. The problem was first reported in April 2011 yet nothing seemed to be done to advance towards a fix until some of us started to complain more publicly about the issue. My first sally into the topic was on August 17 but many others, most notably MVP Jeff Guillet took up the fight to get Microsoft to do the right thing.

On September 14, I published an update to report that some light had appeared at the end of the tunnel and that the IE9 had now agreed to provide a fix. Thankfully it has only taken another month for the fix to appear. All would have wanted the fix sooner but I’m sure that everyone would agree that the code had to go through regression tests to ensure that it didn’t break something else.

I have not tested the fix yet but will as soon as I get back from TEC 2011 in Frankfurt. In the meantime I wanted to let folks know that pressure from the Exchange Community does help Microsoft to do the right thing – eventually. I also want to publicly thank the Microsoft managers and other individual contributors who did the heavy lifting internally to chivvy the process along. Hopefully we will not see a similar delay in resolving future small but irritating problems. Given the fuss that’s occurred around this event I am inclined to think not!

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Tony Redmond

Tony Redmond is a senior contributing editor for Windows IT Pro and the author of Microsoft Exchange Server 2010 Inside Out (Microsoft Press) and Microsoft Exchange Server 2013 Inside Out: Mailbox...
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