Michael Morales


Michael Morales is a senior escalation engineer for Microsoft’s Global Escalation Services team. He specializes in advanced Windows debugging and performance-related issues. For information about Windows debugging, visit blogs.msdn.com/ntdebugging.

Diagnose Shutdown Problems with Xbootmgr 2
When a system has shutdown or restart issues, system shutdown statistics can help in resolving the problem. To get this information, use the Windows Performance Toolkit xbootmgr.exe tool, which can help you pinpoint problematic services during shutdown.
Find the Source of an Error Message 1
What do you do when you get an error message and the source of the error isn't immediately obvious? Use a couple of Sysinternals tools, plus some helpful guidance, to track down the error's source.
Disk2vhd: The Windows Troubleshooter's New Best Friend
What can you do to shorten a call to Microsoft support? Use Disk2vhd, a new Windows Sysinternals tool that converts your physical system to a .vhd image. In many cases, support can use the .vhd to reproduce your technical problem, then resolve it.
Find the Binary File for Any WMI Class 1
Learn how to identify Windows Management Instrumentation (WMI) provider DLLs, and use the DLL information to find out what vendor the DLL binary belongs and whether updates are available to fix the problem.
Got High-CPU Usage Problems? ProcDump 'Em! 5
Use this brand-new free tool to save you much time and hassle the next time you run into a high-CPU problem.
Under the Covers with Xperf
Get insight into your system's most processor-intensive operations, by using the Microsoft Xperf tool to perform a stackwalking trace, then viewing trace-file data and interpreting the results.
Examining Xperf
Use Xperf to uncover system and application process information that can help you troubleshoot common problems, such as high CPU usage and activity spikes in disk I/O.
Administrators' Intro to Debugging
Learn how to work with windbg.exe in the Debugging Tools for Windows, for those times when you can't rely on your usual diagnostic tools and need a backup troubleshooting plan.
Conquer Desktop Heap Problems
Getting too many out of memory messages or application startup failures? Such problems are symptoms of desktop heap issues, which you can troubleshoot and solve using Task Manager and the Dheapmon tool and registry settings.
Reap the Power of MPS_Reports Data 1
Collect valuable data to solve system problems using a tool created by Microsoft support engineers.
Get a Handle on Windows Performance Analysis
Use three handy tools—perfwiz.exe, logman.exe, and Performance Analysis of Logs (PAL)—to streamline the task of collecting and analyzing Windows Performance Monitor data.
Resolve WMI Problems Quickly with WMIDiag
Diagnose and fix application failures, script hangs, and other system problems related to Windows Management Instrumentation mishaps with the handy WMIDiag tool.
Troubleshooting the Infamous Event ID 333 Errors 2
Learn how to diagnose and resolve event ID 333 errors using Performance Monitor, poolmon.exe, dureg.exe tools and tips from a Microsoft support professional.
Simplify Process Troubleshooting with DebugDiag
Use this graphical Windows debugging tool to analyze captured user dump data for a process and determine the cause of a crash, memory leak, or Microsoft IIS hang.
Say "Whoa!" to Runaway Processes
Solve performance problems by using two free Microsoft tools to reveal which components within a process consume the most memory.
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