Alexander Pournelle

Alexander
Pournelle

Alex Pournelle installs, integrates, and troubleshoots networks and systems at Workman & Associates in Pasadena, California.

Articles
When Shopping for a CT Server
Features to consider when shopping for a computer telephony (CT) server.
Unified Messaging Success: Paralon Technologies
A case study that combined Paralon Technologies and Applied Voice Technology's CallXpressNT.
How to Build Your Own Call Center
Tips for building a customized call center for your workgroup.
Call Center and IVR Success: Number Nine Visual Technology
A case study that linked Number Nine Visual Technology and Teloquent Communication's Distributed Call Center.
Computer Telephony Terms and Technologies 2
Definitions for computer telephony terms and technologies.
State of Computer Telephony 97: Beyond the Expo 1
The Computer Telephony business is dead serious in its quest to offer products and services that feature the best of both worlds from which it was born: the phone and computer industries.
The Marriage of Computers & Telephones
Computer telephony merges two disparate technologies-computers and telephones-to enable communications solutions that improve not only corporate efficiency but also customer service.
7 Tips to Deploy a Successful IVR System 1
Advice that helps you achieve success the first time out with your IVR solution.
Peak Net.Jet
Peak Net.Jet speeds Web access in a different way.
Wildcat! Interactive Net Server 1
Mustang Software's Wildcat! Interactive Net Server is a bulletin board system that has bridged to the Internet.
Internet FastFind
Symantec's Internet FastFind is a filter for the information ocean.
Conversing on the Internet
Find out how Microsoft's Internet Chat Server lets you incorporate a variety of interactive communication solutions into your Web sites.
A Fine Companion on the Way to HTML Literacy
If you're a beginner intimidated by the prospect of designing a Web page, or even if you are a veteran Web designer, check out Blue Sky's WEB Office 1.0
Extend Your System’s Reach
NT software solutions let any PC on a network do asynchronous communications through a shared port.
Internet Commerce
Internet commerce the next milestone in the Web's evolution. What does the future hold for online business pioneers?
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