To troubleshoot Exchange Server hangs or crashes, Microsoft Product Support Services (PSS) might require that Exchange debugging symbols be installed on your system. Debugging symbols let PSS engineers view global variables and function names in dump files created by Exchange processes, helping the engineers to identify the root cause for a crash. You can install Exchange debugging symbols from the Exchange 2003 or Exchange 2000 installation CD-ROM under the folder \Support\Symbols\i386. The Setup program installs all the necessary symbols in the correct locations on the server. Note that no downtime is required, and you don't need to take Exchange services offline to install the symbol files.
By default, Dr Watson creates a mini crash dump and doesn't generate a symbol table, but Microsoft recommends that you edit these settings. To do so, open a command line and enter
drwtsn32.exe
Set the crash dump type to Full and select the check box to enable Dump Symbol Table, as Web Figure A shows. By default, Dr. Watson stores files in a folder in the profile for the user running Dr Watson. (My default folder path for Dr Watson files is C:\Documents and Settings\morrisseyd\Local Settings\Application Data\Microsoft\Dr Watson.) I suggest that you change the location for crash dumps and log files to F:\diagnosis\drwatson, as Web Figure A shows, so that you can more easily locate debugging files, and so that the files don't take up space on the system drive. . . .
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