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February 2007

Meet Email-Retention Needs with Exchange 2007

Use messaging records management and transport rules to achieve compliance
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SideBar    Step-by-Step Email Retention in Exchange 2007

Because we're retaining messages for five years, enter 1827 (365 days × 5 years + 2 days for leap years). Set the retention period to start when an item is moved into the folder, then set the items to be permanently deleted when the retention period expires, as I've done in Figure 3. A permanent delete removes the item from the database, so users won't be able to use the Recover Deleted Items feature to retrieve items from the dumpster.

Click Next, and you'll see a screen explaining that journaling can be used to automatically forward a copy of an item to an alternate location. You might want to investigate using the journaling option in other scenarios, but for this example click Next to skip it, and you'll see a screen displaying a summary of the configuration settings you're implementing. Click New to create the settings. When the process is completed, click Finish.

Set a Mailbox Retention Policy
So far we've created a folder for the Contoso account and set a retention policy for it. As you'll recall, though, our other goal was to keep user mailboxes cleaned out by preventing messages from being stored for more than three months. To do so, we'll create a mailbox retention policy that's similar to the one we created for the Contoso Account folder.

Navigate through the Exchange Management Console tree to the Organization Configuration\Mailbox container. When you select the Mailbox container, the details pane displays a series of tabs. Select the Managed Default Folders tab to display a list of all the default mailbox folders.

Right-click the Inbox folder, and select New Managed Content Settings from the shortcut menu to launch the New Managed Content Settings wizard. As before, you'll enter a name for the new setting. Let's call this policy ThreeMonth Retention.

For this article, set the message type to All Mailbox Content. For other policy scenarios, you could segregate messages by categories such as documents, calendar items, meeting requests, voicemail, and so forth. Now select the Retention period (days) check box, and set the retention period to 90 days. Configure the retention period so that it begins when an item is delivered to the mailbox. Set the end-of retention-period action to move expired items to the Deleted Items folder.

Click Next, and you'll see the Journaling screen. For the purposes of this example, we're not interested in journaling copies of every message, so click Next. You'll see a summary of the new managed-content settings. Assuming that all the information is correct, click New to create the new policy. When the process is completed, click Finish. (Note that you could also apply this policy to the Sent Items folder.)

Create a Managed-Folder Mailbox Policy
Although we've set a retention period for the Inbox, we still have to create a policy that references this retention period. The policy lets you group together multiple managed folders in a single step.

To create this policy, navigate through the console tree to Organization Configuration Mailbox. Select the Mailbox container, and click the Managed Folder Mailbox Policies tab in the details pane. Next, right-click in an empty area of the details pane and select the New Managed Folder Mailbox Policy command from the shortcut menu. When you do, Exchange launches the New Managed Folder Mailbox Policy wizard.

Once again, start by entering a name for the policy. For this scenario, call the policy Managed Folders. Now, click Add to reveal a list of available folders. Choose Inbox from the list and click OK, then New, then Finish.

At this point, repeat the procedure to create a second managed-folder mailbox policy. Let's call this one Contoso. You'll do everything the same as before except that rather than associating the policy with the Inbox, you'll associate it with the Contoso Account folder that you created earlier.

Associate the Policy with Mailboxes
You've created a policy that you can associate with the user's mailboxes to effectively place a three-month maximum retention period on mailbox items. To add the policy to a mailbox, navigate through the console tree to Recipient Configuration\Mailbox. The details pane displays a list of available mailboxes. Right-click the mailbox you want the policy applied to, and select the Properties command from the shortcut menu. Exchange displays the mailbox's properties sheet.

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