What's Hot

Automate Windows Services
Lieberman Software's Service Account Manager 4.10

Brian Tache of Ottawa, Canada, sings the praises of Lieberman Software's Service Account Manager 4.10, a tool that provides a single view of all services on all managed systems and lets administrators report on and change virtually all service properties with a few mouse clicks. Tache says, "The application not only saves me tons of time but also eases the burden of having to go onto each server to change service account passwords. The application lets us highlight any number of services, then reset the passwords. It gives us the option to stop the service, change the password, and restart the service. The application is even smart enough to shut off and change the password for the service without restarting any Exchange services.

"In the past, we would have to go to each of our 30 Exchange servers during off hours, stop all Exchange services, then manually change the service account passwords and restart the services. Nowadays, we run one job that changes the password for the service, without requiring downtime or overtime. The application not only starts the services, but it is also aware of all dependencies so the services are started in the correct order." For pricing, contact Lieberman Software.

Give Tech Support a Face-Lift
Netopia's Timbuktu Pro

Netopia has been in the business of remote computing for almost 20 years. Jesse Genson, a network specialist from Duluth, Minnesota, can't say enough good things about Netopia's Timbuktu Pro Remote Control Software.

Genson explains, "Our company purchased Netopia's Timbuktu Pro, and it has totally revamped how we do tech support. It lets you use IM, exchange files, control, observe, alert, chat, or invite a remote user to connect with you. We found it very valuable when we transitioned from a local-support-only structure to a nationwide Help desk, where techs from any site can resolve issues for anyone at any site. I am confident Timbuktu Pro is the main reason why changing our support structure was successful. One of the biggest reasons we love Timbuktu Pro is for its reliability and speed. We can connect to a user who is on a dial-up connection, and it is so fast—just like sitting at the machine." Contact Netopia for pricing.