Windows IT Pro is the leading independent community for IT professionals deploying Microsoft Windows server and client applications and technologies.
  
  
  Advanced Search 


February 2002

Troubleshooting DNS-Related AD Logon Problems, Part 2


RSS
Subscribe to Windows IT Pro | See More Active Directory (AD) Articles Here | Reprints | Or get the Monthly Online Pass—only $5.95 a month!

But when the acme.com DC's TCP/IP stack points to a DNS server other than itself, a query for the primary DNS server ends up on the public Internet's DNS servers and returns the address of the DNS server for the registered acme.com domain. When Netlogon tries to write records to that UNIX DNS server, the server refuses the updates and Netlogon reports the problem in the System log as event ID 5773: The DNS server for this DC does not support dynamic DNS. Add the DNS records from the file '%SystemRoot%\System32\Config\netlogon.dns' to the DNS server serving the domain referenced in that file.

If you can't convince a workstation to log on to a new AD domain or if Dcpromo refuses to run on a second machine that you intend to be another DC in your domain, check the System log for event ID 5773. If Dcpromo told you that it would configure DNS for you, event ID 5773 is proof that you need to point your DC's TCP/IP stack to itself.

For further proof, start up the Microsoft Management Console (MMC) DNS snap-in, double-click the icon for your server, open the Forward Lookup Zones folder, then double-click the folder for your domain. A folder that contains only two or three records and no other folders indicates that Netlogon couldn't find the DNS server that's running on the same computer as Netlogon. Configure your computer's TCP/IP settings to point to your computer as the preferred DNS server, restart Netlogon, then again check the folder for your domain; it will contain four folders full of find-a-DC information.

Adding a Second DC
But you're still not out of the woods. Your first DC can now find itself, but a second DC won't be able to find the first one. After you put Win2K on a second machine and join that machine to acme.com, you need to configure that machine's TCP/IP stack to look to the first machine as its preferred DNS server. You can do the same for any systems that you want to make into additional DCs.

If you want your network to grow, you can make a few more Win2K servers into DNS servers for acme.com. Because Dcpromo automatically makes the acme.com zone into an AD-integrated zone, you can use only DCs as acme.com DNS servers. If you don't want an AD-integrated zone—perhaps because you want to use non-DCs as DNS servers in the domain—you can convert the AD-integrated zone into a standard primary zone with a few clicks. Simply open the DNS snap-in, double-click the DNS server's icon, then open the Forward Lookup Zones folder. Inside, you'll see a folder labeled with your domain name. Right-click that folder, choose Properties, then click the General tab. Click Change and select Standard primary instead of Active Directory-integrated.

Building It Right
By now, our DNS infrastructure is in pretty good shape. Let's look at how to expand it to larger networks. But instead of letting Dcpromo discover that a problem exists with DNS, let's make sure that DNS works from the start.

Suppose you actually work for acme.com and are going to set up AD for the company. Would that be a simpler scenario? You'd just replace the existing DNS servers with servers that accept dynamic updates, right? Probably not. AD stores information in a DNS zone that you might not be comfortable advertising on the public Internet. So even if you work for acme.com, you'd still want to fake out AD by letting it use an internal-only DNS, thereby causing AD to leave the publicly visible DNS untouched. Such a setup is called split-brain DNS and is a good idea for any enterprise, security-wise. Suppose Acme's ISP hosts the publicly visible acme.com zone. Here's how you'd set up an internal-only DNS for acme.com's AD.

First, set up at least one more DNS server on the acme.com intranet. On the first server that you set up, make the acme.com DNS zone a standard primary zone and enable dynamic updates. On any subsequent servers, set up acme.com as a standard secondary zone. (You can even use NT 4.0 servers as secondary DNS servers in AD, provided that those NT servers run Service Pack 6a—SP6a.) Configure the TCP/IP stacks on each workstation and server in your intranet to use one of your internal DNS servers as the preferred DNS server and another DNS server as the alternative DNS server.

Now, when you run Dcpromo, it will find the acme.com DNS server that you want it to find—your internal DNS server—and will set up AD correctly. Workstations and servers will be able to find that DC to log them on, and when you run Dcpromo on other systems to create additional DCs, Dcpromo will run fine. After you set up AD, you can shift your zone to AD-integrated.

Now that you have two sets of books DNS-wise, you have only one more thing to do. If someone inside Acme tries to find www.acme.com, that user will always find the zones on the intranet server and won't be able to find the public zone. So, be sure to manually copy the records in the public zone to the intranet zones. If you don't, you'll discover that the only people who can't see Acme's Web site are the people inside Acme, which makes for a strange situation.

End of Article

   Previous  1  [2]  Next  


Reader Comments
not a bad article. Just one question. If you install active directory and you find the error 5773 in the system log what does it mean? What is wrong and how can you fix it?

cengiz February 22, 2004


You must be a registered user or online subscriber to comment on this article. Please log on before posting a comment. Are you a new visitor? Register now




Top Viewed ArticlesView all articles
Command Prompt Tricks

One reader shares his tip for setting up the command prompt to reflect a remote path. ...

WinInfo Short Takes: Week of November 9, 2009

An often irreverent look at some of the week's other news, including some more Windows 7 sales momentum, some Sophos stupidity, Microsoft's cloud computing self-loathing, more whining from the browser makers, Zoho's "Fake Office," and much, much more ...

Understanding File-Size Limits on NTFS and FAT

A general confusion about files sizes on FAT seems to stem from FAT32's file-size limit of 4GB and partition-size limit of 2TB. ...


Active Directory (AD) Whitepapers Meeting Compliance Objectives in SharePoint

Email Controls and Regulatory Compliance

Related Events WinConnections and Microsoft® Exchange Connections

Troubleshooting Active Directory

Deep Dive into Windows Server 2008 R2 presented by John Savill

Check out our list of Free Email Newsletters!

Active Directory (AD) eBooks The Essentials Series: Active Directory 2008 Operations

Keeping Your Business Safe from Attack: Monitoring and Managing Your Network Security

Windows 2003: Active Directory Administration Essentials

Related Active Directory (AD) Resources Introducing Left-Brain.com, the online IT bookstore
Looking for books, CDs, toolkits, eBooks? Prime your mind at Left-Brain.com

Discover Windows IT Pro eLearning Series!
Clear & detailed technical information and helpful how-to's, all in our trademark no-nonsense format


Windows IT Pro Home Register FAQ for Windows WinInfo News
Europe Edition About Us Contact Us/Customer Service Media Kit Affiliates / Licensing  
SQL Server Magazine Office & SharePoint Pro DevProConnections IT Job Hound
Left-Brain.com Technology Resource Directory asp.netPRO ITTV Windows SuperSite 
 
 Windows IT Pro is a Division of Penton Media Inc.
 © 2009 Penton Media, Inc. Terms of Use | Privacy Statement