A. Frequently, a driver or application leaks registry handles, which means the driver or application opens the registry but doesn't close it. The open registry isn't a problem until you log off, when the profile of the logged-on user tries to unload the user's registry but fails because it's still in use. An open registry connection is a major problem if you use roaming profiles; because the system can't unload your profile, Windows can't copy it back to the profile storage server. If the system doesn't unload your profile, when you log on the next day you'll receive an error stating that your local profile is newer than your remote profile. Typically, with this problem an administrator will see event ID 1517, 1524, or 1500 in the event logs.

Microsoft provides a service called UPHClean, which checks for leaked connections to the registry and cleans them up, thereby letting a user's profile unload cleanly so Windows can copy it back to the remote profile storage area. You can download UPHClean at Web site. Your best option is to download file UPHClean-Setup.msi, which you can then deploy through Group Policy or--if you need to deploy UPHClean on a large scale--Systems Management Server (SMS). You need Administrator privileges to install UPHClean interactively. I've used UPHClean many times, and it has always fixed the profile-locking problems.

Reader Comments

is there a log to view what apps. it has closed down?

Go into the start menu and click Run. Type "eventvwr.msc" without the quotes. Now click on Application and look for the entries where 'Source' is listed as 'UPHClean'.

Hi John I tried installing the fix from Microsoft website on to my windows 2000 Professional clients but still I get message as "Windows cannot log you on because your profile cannot be loaded. Contact Network Administrator. Access Denied" So, how shall I fix the problem since it's not resolved even after downloading and executing the fix from Microsoft. Thanks. malvino@rediffmail.com

Hi John I tried installing the fix from Microsoft website on to my windows 2000 Professional clients but still I get message as "Windows cannot log you on because your profile cannot be loaded. Contact Network Administrator. Access Denied" So, how shall I fix the problem since it's not resolved even after downloading and executing the fix from Microsoft. Thanks. malvino@rediffmail.com

Hi John I tried installing the fix from Microsoft website on to my windows 2000 Professional clients but still I get message as "Windows cannot log you on because your profile cannot be loaded. Contact Network Administrator. Access Denied" So, how shall I fix the problem since it's not resolved even after downloading and executing the fix from Microsoft. Thanks. malvino@rediffmail.com

Hi John I tried installing the fix from Microsoft website on to my windows 2000 Professional clients but still I get message as "Windows cannot log you on because your profile cannot be loaded. Contact Network Administrator. Access Denied" So, how shall I fix the problem since it's not resolved even after downloading and executing the fix from Microsoft. Thanks. malvino@rediffmail.com

Installing UPHclean is not a fix for Windows cannot log you on because your profile cannot be loaded. Contact Network Administrator. Access Denied" It is for event ids 1517 and 1524 indicate the same profile unload problem